PRODUCT DELIVERY & RETURNS
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DELIVERY & RETURNS TIMES
The below estimates are correct, providing the product ordered is in stock and available to sell. We will notify you if there will be a delay in the shipment of your order.
All orders placed on Friday, will be sent the following Monday. Pt. Nemo observes all national holidays. Please email email@example.com if your parcel hasn’t arrived within the specified times listed.
Please note, during periods of high traffic, order dispatch may take up to 2 business days.
Australian Delivery & Returns
Please allow regular delivery of 2-4 business days. If in NT or WA, we apologise but we cannot guarantee on time delivery but you’re probably used to it.
International Delivery & Returns
International shipments may require 7 - 12 working days to arrive.
Taxes and import duties for your country are not included in the product cost or delivery fee. Please be aware that you may be required to pay these upon receipt. Please allow an extra couple of days, as your order may be caught in customs.
Please take the above as approximate time periods for delivery. We will do our best to ensure the above, however, sometimes things are out of our control. We appreciate your patience, and will do all in our power to assist with your Pt. Nemo delivery & returns.
Pt. Nemo insures each purchase during time in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you.
RETURNS & EXCHANGES
We happily accept returns/exchanges on full-priced products in their original condition and packaging (unworn/unwashed) with all labels and tags attached within 14 days of receipt. *Please note return shipping for exchanges and returns is at your own expense.
All sale purchases are final sales, and cannot be exchanged or returned for any reason unless faulty.
If you have any concerns regarding our returns policy, please contact:
firstname.lastname@example.org prior to making your purchase.
How do I return an item?
- Contact us at email@example.com within 48 hours of receiving your order and we will issue you with a Returns Form which will instruct you as to how a return can be made.
- Items received after the 14-day time frame will be assessed at our discretion.
- Items returned without a Returns Form will not be accepted and will be returned at your expense.
Please send your returned goods along with your Return Form filled out to: Pt. Nemo Returns 285 sydney Road, Balgowlah, NSW, 2093, Australia
For security and peace of mind, we recommend that you use an insured registered post to ensure safe and documented delivery as we are not liable for any lost returned items.
Please note that any original garment tags, labels and hygiene stickers must remain attached, and any item returned that is soiled or damaged will be sent back to you at your own expense.